Terms and Conditions
TERMS AND CONDITIONS - WEBSITE
IMPORTANT: Please read this Agreement carefully as it contains the terms and
conditions ("the Conditions") upon which Equipdent Ltd of 4 Willow Holt, Hampton Hargate, Peterborough, PE7 8AP
("Us"/"We"/"Our") contracts with you ("You"/"Your"/"Yourself") for the sale of the Goods. In this Agreement, "Goods" means the goods described for sale on Our website which We supply to You in accordance with the Conditions.
All orders are accepted by Us subject to the following Conditions:
1 Order
1.1 You shall make an order by telephone or online by using our website www.EquipDent.com
1.2 All orders which are accepted by Us shall be subject to these Conditions and no contract shall be deemed to be in place until We have formally accepted Your order.
1.3 If an item is out of stock You will be advised within three working days of Us receiving Your order. You will be offered an alternative product if one is available or You may cancel Your order.
2 Payment and Prices
2.1 All prices are quoted in pounds Sterling but this can be changed on the website to either US Dollars or Euros
2.2 Cleared funds are required on the day of dispatch
2.3 Prices quoted are exclusive of VAT and delivery costs and are correct at the time of publishing. While every endeavour is made to maintain them at a low value We reserve the right to make changes without prior notice. The prices on an order is acceptance once You have created the order and it has been paid.
2.4 We occasionally issue promotional flyers by email. Any prices quoted are valid until the promotion date advertised (subject to availability). After expiry of the date advertised the price will change.
2.5 We reserve the right at any time to correct clerical omissions and errors.
3 Ownership of the Goods
3.1 Ownership of the Goods delivered or to be delivered by Us will only be transferred to You when We have received payment in full.
3.2 Until ownership has passed to You We retain full legal and beneficial title to the Goods and reserve the right at any time to require You to deliver up the Goods to Us and, if You fail to do so forthwith upon Our request, to enter upon any of Your premises or those of any third party where the Goods are stored and repossess the Goods. You will indemnify Us and hold Us harmless against all and any liabilities costs and expenses owing from or in connection with Us exercising Our rights under this Clause 3.2.
3.3 You may be entitled (but only with Our prior written approval) to sell the Goods either in their original state or incorporated into other products acting as Our agents. In these circumstances the title to the Goods shall remain with Us, and You shall remain fully accountable for the proceeds of the sale thereof.
4 Delivery
4.1 All orders will be dispatched as soon as the stock is available, We will normally despatch Goods by courier to England, Scotland and Wales, this does not include Highlands and Islands
4.2 Freight and insurance for deliveries outside UK mainland (excluding any area separated by water from the mainland) and for deliveries by Our suppliers to You directly, is charged extra at cost. Please complete our Online Webform to ascertain a quotation. If the Goods are subject to import duties and/or taxes for overseas orders, these costs will be solely borne by You.
4.3 We shall use reasonable endeavours to deliver by the date specified and We shall be under no liability whatsoever for any delays in delivery or any consequences arising from any circumstances that are out of our control
4.4 When Goods are delivered to You, You should carefully check the documentation and/or the delivery note to ensure that the number of packages due from Equipdent Ltd corresponds to the number of packages received from Equipdent Ltd. We will not be liable for any non-delivered packages unless such non-delivery has been noted on the couriers documentation (if applicable) and You have notified Us of the same within 48 hours of delivery.
4.5 If You believe that there are shortages in the number of Goods received or if any damage has occurred to the Goods whilst in transit, You must report these to Us within two working days of receipt of the Goods and this must be confirmed in writing, any damaged Goods will need to be returned to Us subject to Our approval within 14 days of delivery.
4.6 If Your order is being delivered by courier and is not successful on the first attempt, We reserve the right to cancel the order and levy a handling charge which will reflect the costs incurred by either Us or Our suppliers, this will be deducted when We refund You.
5 Returns
5.1 You may cancel your order at any time by either emailing Orders@EquipDent.com or by completing our Online Webform within 7 days of receipt of the Goods. If the Goods have been delivered and need to be returned You must request a Returns Authorisation Number from Us, all postage / courier costs are at Your own cost, in order for a full refund to be processed, the products must be received back in the same condition that they were dispatched to you. We accept no liability for Goods which are lost or damaged in transit from You. The provisions of this clause 5.1 shall not apply in respect of any Goods which are supplied according to your particular specification or which are personalised.
5.2 Goods which are returned to Us must be accompanied by a Returned Goods Form (available from Accounts). A refund cannot be issued by Us without the original order number.
5.3 Goods which are specially sourced by Us for You (subject to Clause 5.1) or sterile/pharmaceutical Goods which are sealed cannot be returned if the seal is broken or damaged unless:
5.3.1 there has been a delivery error;
5.3.2 the products are returned in response to a product or batch recall;
5.3.3 the products are damaged or faulty; or
5.4 Any returned item lost, damaged or defaced in transit to Us will not be refunded. If You have not received an acknowledgement or refund from Us within 14 days You should notify Us.
5.5 Any returned items must be packed in suitable packaging to avoid damage and labelled with Our name and address. No unpacked goods should be given to the carrier's driver.
5.6 Any equipment item (including handpieces) can only be returned for a refund if unused, complete and in the original packaging.
5.7 Subject to conditions 5.1 to 5.6 above, We will give You a refund equal to the price paid by You for the Goods for:
5.7.1 Items returned to and received by Us in a re-saleable condition provided they are received within 7 days of invoice date.
5.8 Any item received damaged or unusable provided We are notified and the item is returned according to condition 4.5.
5.9 If, at Our discretion and with no obligation for Us to do so, we agree to the return of saleable Goods to Us after 28 days from the invoice date, We reserve the right to levy a handling charge normally of, but not limited to, 25% of the invoice value
5.10We reserved the right to charge carriage on returns where collection is arranged by Us, this will be deducted if the refunded Goods are refunded
5.11In all cases where the Goods are returned You must quote the Order Number.
5.12 Where We accept that there has been a shortage in Goods despatched or the Goods have been damaged in transit, We shall replace such Goods at the previously invoiced price.
5.13Order Cancellation - Subject to 5.1, an order can only be cancelled at Our discretion. On no account can cancellation be accepted for items sourced specially by Us on Your behalf which is not advertised on Our website
6 Copyrights and Patents
6.1 Goods and material contained in Our website may be the subject of patents, copyright, design, trade mark or other intellectual property rights belonging to Us and/or to third parties. We do not grant nor purport to grant to You any licence, permission or authority in respect of such rights and You acknowledge and agree to satisfy Yourself in respect of such matters. We accept no liability for Your infringement of any third party rights.
6.2 Reproduction in part or whole of Our Website or of any of Our intellectual property rights without Our prior written consent is strictly prohibited.
7 Limitation of liability
7.1 Subject to clauses 7.3 and 7.4 below and as otherwise expressly provided in this Agreement, all warranties, conditions or other terms whether express or implied by statute or common law or otherwise are excluded or limited to the fullest extent permitted by law. In particular We make no representation or warranty that the Goods are either of satisfactory or merchantable quality or fit for any purpose or that they conform to any description. You acknowledge and agree that You have relied upon Your own skill and judgement in selecting the Goods.
7.2 Subject to clauses 7.3 and 7.4 and to the full extent permitted by law We exclude all liability for any loss, damage or expense howsoever suffered or incurred by You as the direct, indirect or consequential result of the Goods either not being of satisfactory or merchantable quality, or fit for any purpose, or conforming to any description and You hereby irrevocably waive all rights and/or remedies (if any) which You may have or have had in respect of such loss, damage or expense and/or in respect of any breach or default of any warranty implied by statute, equity or common law concerning the quality, fitness or description of the Goods.
7.3 Clauses 7.1 and 7.2 do not apply where You deal as a Consumer to the extent that such exclusions or limitations are not permitted by law.
7.4 Nothing in these Conditions shall limit Our liability in respect of death or personal injury caused by Our own negligence.
7.5 We shall not be liable for incidental or consequential damages for any breach hereof, including but not limited to costs of removal and re-installation of Goods, loss of goodwill, loss of profits or loss of use.
8 Commercial Tolerances
8.1 Dimensions and other physical characteristics of the Goods are subject to normal commercial tolerances.
9 Miscellaneous
9.1 We reserve the right to discontinue any product, or make design changes to product specifications, or use different suppliers or manufacturers to those stated on Our website, without prior notice, as part of Our continuous process of product and service improvement, or to improve product availability. The information contained on Our website is correct to the best of Our knowledge at time of going to press. All images are used for illustration purposes only.
9.2 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected.
9.3 We shall not be liable to You for any delay or failure to perform any of Our obligations hereunder which is due to causes or circumstances beyond Our reasonable control, including (without limitation) acts of civil or military authority, national emergencies, fire or flood, acts of God, war or riots, actions or omissions of third parties.
9.4 This Agreement including the order is the complete and exclusive statement of the contractual relationship between the parties, which supersedes all prior proposals, understandings, agreements, or representations between the parties relating to this Agreement except in respect of any fraudulent misrepresentation made by either party.
9.5 We reserve the right to randomly monitor and record Our inbound and outbound calls.
9.6 No delay, neglect or forbearance on Our part in enforcing its rights against You shall be construed as a waiver or in any way prejudice any of its rights hereunder.
9.7 This Agreement shall be governed by and construed in accordance with the laws of England and Wales whose courts shall have non-exclusive jurisdiction in connection with any dispute arising out of or in connection with it and to which jurisdiction You irrevocably submit.
DISCLAIMER
All prices on this website are excluding VAT and associated delivery costs, this is fully visible once an order has been placed and prior to the payment being taken. Although this website was compiled with great care, Equipdent Ltd cannot undertake any guarantee regarding freedom from errors and accuracy of the information contained in its site. Equipdent Ltd will also not accept any liability for damage arising directly or indirectly from the use of this website. All descriptions, images and prices on this website are subject to change, some images are for illustration use only although this is very minimal. Equipdent Ltd do not grey import any products. All products on this site are supplied on a supply basis only unless otherwise stated as 'Installed'. FREE DELIVERY only applies to addresses in England, Scotland and Wales, this does not include Highlands and Islands.
LEGAL INFORMATION
Our full company name and registered address is below along with our company registration number, VAT number and waste carriers license number.
Equipdent Ltd
4 Willow Holt
Hampton Hargate
Peterborough
PE7 8AP
England
Company registration number: 05839654
VAT registration number: 934 2720 33
Waste carriers license number: ACE/110114/CB
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